Returns & Exchanges

You may return items under the following conditions:

• The product is returned within 30 days of the original order date (except for made-to-order items, which may have longer return periods)
• The product must be unused (except for trying on), undamaged, and include all original labels
• Personalized items cannot be returned

To Initiate a Return:

Contact us at hi@lapenicheshoes.be with the following information:

1. Order number
2. Order date
3. The product(s) you wish to return

We will provide a return shipping label. Returns are free of charge.

Original shipping costs will be refunded only if you return all items in your order. If you return only part of your order, you will be refunded the price of goods returned + delivery fees in proportion to the number of items returned.

Once the item(s) reach the warehouse and are verified to meet return conditions, your refund will be processed. Refunds typically take 3–7 business days.

Exchanges

Exchanges are processed as returns. If you require a different item or size, return the original product and place a new order.